TypeSafe Jev templates (System One)

Ticket routing

Route inbound tickets to tech / sales / billing / human. Example: API returns 500 on checkout → tech.

// model: typesafe-ai/jev
questions: {
  route: {
    type: 'choice',
    instructions: 'Route this support ticket to the right queue.',
    criteria: {
      tech: 'Bugs, outages, errors, API failures, integrations, or product not working as designed',
      sales: 'Pricing, plans, upgrades, demos, or new-purchase intent before becoming a customer',
      billing: 'Charges, invoices, receipts, subscriptions, payment method, or invoice questions',
      human: 'Ambiguous, multi-issue, sensitive, legal, account takeover, or otherwise needs a person',
    },
  },
}

Content moderation

Triage UGC to allow / block / human. Example: buy followers cheap DM me → block.

questions: {
  verdict: {
    type: 'choice',
    instructions: 'How should this content be handled under community policy?',
    criteria: {
      allow: 'Normal participation that clearly complies with policy',
      block: 'Spam, scams, prohibited promo, harassment, or clear policy violations',
      human: 'Borderline, context-dependent, or policy-unclear — needs a moderator',
    },
  },
}

Livestream comment labeling

Paste comments → suggest buy_intent / price_question / after_sales / spam / other. Example: in stock? ship to US? → buy_intent. AI suggests only — never auto-refunds or captures payment.

Agent command risk

Preview-only Score/Boolean over a proposed shell or tool call. Helps a human decide whether to run it — not a CMD Guard product, DOM extension, or automatic blocker.

questions: {
  destructive: {
    type: 'boolean',
    instructions: 'Could this command destroy or exfiltrate data if executed as written?',
  },
  risk: {
    type: 'score',
    instructions: 'Overall operational risk if executed as written.',
    criteria: ['low', 'medium', 'high', 'critical'],
  },
}