[
  {"id":"billing-01","message":"I was charged twice for the same monthly subscription.","route":"billing","urgent":false},
  {"id":"billing-02","message":"My invoice shows tax for the wrong country. Please correct it before Friday.","route":"billing","urgent":false},
  {"id":"billing-03","message":"Checkout succeeded but the refund has not arrived after ten business days.","route":"billing","urgent":true},
  {"id":"technical-01","message":"The production API returns HTTP 500 for every request since deployment.","route":"technical","urgent":true},
  {"id":"technical-02","message":"The Python SDK example raises a validation error on an optional field.","route":"technical","urgent":false},
  {"id":"technical-03","message":"Our webhook signature verification started failing and orders are blocked.","route":"technical","urgent":true},
  {"id":"account-01","message":"I need to change the email address on my account.","route":"account","urgent":false},
  {"id":"account-02","message":"An unknown administrator was added to our workspace this morning.","route":"account","urgent":true},
  {"id":"account-03","message":"Please remove a former employee from the team before their next shift.","route":"account","urgent":true},
  {"id":"technical-04","message":"The dashboard is slow when I export a report with more than 5,000 rows.","route":"technical","urgent":false},
  {"id":"billing-04","message":"Can you explain the difference between annual and monthly pricing?","route":"billing","urgent":false},
  {"id":"account-04","message":"I cannot sign in after enabling two-factor authentication.","route":"account","urgent":true}
]